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Misconduct Prevention Policy

MeetRomance (hereinafter the "Website", or "platform", "we", "us", "our", etc.) is committed to creating a safe and welcoming online environment for all users, fostering communication and mutual understanding. To this end, we have established guidelines in our Terms of Use that all users must adhere to. This policy (the "Policy"), as an integral part of the Terms of Use, highlights the types of content and behaviors that are unacceptable on the platform, as well as the preventive measures taken by the platform. Violations of this Policy may result in content removal, user warnings, temporary or permanent suspension, removal from the platform, and/or reporting to relevant public organizations or law enforcement agencies. We may revise this Policy from time to time, and the revised version will take effect upon publication. You will be deemed to have accepted a variation if you continue to use the Website after the new Policy has been posted.

1. Our Efforts to Prevent Misconduct

To ensure a safe communication environment and prevent misuse of our Website, we have implemented effective measures to prevent and address inappropriate behavior. These primarily include:

1.1 Identity Verification

Users can get the “verified” badge through identity verification. We use a third-party identity verification service provider Shufti Pro to conduct identity verification. Users who wish to undergo identity verification must complete the verification process, which includes submitting government-issued identification documents and passing a biometric verification process through Shufti Pro.

1.2 Risk Detection and Control System

Our platform employs an efficient risk detection and control system that can quickly detect suspicious or potentially risky activities. This system analyzes user behavior data, monitors user activities, interactions, and page visits. Depending on the specific situation, the system may automatically block suspicious users or flag suspicious operations for review by anti-fraud experts, who will make the final decision.

1.3 Automated Content Detection System

We currently use an internally developed automated content detection system. When using the mail, chat, and video chat services, if the automated content detection system identifies a user using prohibited content, it will immediately issue a warning and automatically block the relevant content.

1.4 Manual Detection and Review

Our content review team conducts daily supervision of service usage through real-time monitoring and spot checks. Additionally, we actively monitor and investigate suspicious activities and accounts. If any content suspected of fraud is found, we will promptly remove it.

1.5 User Reporting Mechanism

Our product design also includes an independent user reporting function. If a user encounters inappropriate content from another user during the use of service, such user can immediately issue a warning to that user. Furthermore, users can contact our customer service team at any time by sending an email to

1.6 Dispute Resolution System

For inappropriate behavior reported by users through the customer service team or the abuse reporting function, our dispute resolution team will carefully investigate and review each case to ensure a fair resolution. When there is a clear violation of our Terms of Use or platform policies, we will open a case and follow up according to the dispute resolution process.

1.7 User Safety Education

Although we are not required to conduct criminal background checks on users whose profiles are seen on our platform, we provide users with guidelines for safe online interaction, which specifically advise:
  • Users should exercise caution when talking to new people met online and avoid sharing sensitive information such as home address, financial details, or private identity documents.
  • Users should avoid meeting someone in person without thorough understanding and taking appropriate precautions.
  • Users should utilize official resources like public criminal records and sex offender registry information to check if the other party has any adverse records.

2. Preventing Modern Slavery and Human Trafficking

2.1 Behavioral Characteristics

Modern slavery refers to situations where individuals are exploited by others for personal or commercial gain and are deprived of their liberty. Human trafficking involves the use of violence, threats, or coercion to transport, recruit, or harbor people for the purpose of exploitation.
Specific manifestations of modern slavery and human trafficking on the platform include:
  • Exploitation of individuals (particularly those under 18 years of age) through sexual or violent means.
  • Content that solicits, promotes, or facilitates human trafficking, including sexual exploitation and forced labor.
  • Content that uses the platform to coerce or solicit illegal activities, such as prostitution or escort services.

2.2 Platform Preventive Measures

MeetRomance maintains a zero-tolerance stance towards all forms of modern slavery and human trafficking. We actively take all reasonable measures to prevent any exploitation and/or human trafficking from occurring on our platform or within our partner network, including:
  • Establishing Website Terms of Use to Regulate User Conduct
    Our Terms of Use explicitly prohibit the use of our Website to display, promote, advertise, or refer content involving any form of violence, escort services, sexual services, or prostitution.
  • Requiring Partners to Fulfill Contractual Obligations
    We establish contractual obligations that clearly require our partners to ensure their operations, partnerships, or supply chains are free from modern slavery and human trafficking. We also require partners to uphold this commitment in their interactions with third-party contractors.
  • Verification Processes
    Where applicable, we implement user verification measures to identify and mitigate the potential risks of modern slavery and human trafficking, thereby reducing the likelihood of our platform being used for these illegal purposes.
  • Internal Policies and Staff Training
    We conduct regular internal training and provide specialized training for platform staff to ensure they can identify potential signs of modern slavery and human trafficking within content.
  • Content Moderation
    To ensure a safe communication experience on the platform, we employ a combination of automated content detection and manual review for content moderation. We reserve the right to review and remove any text, images, or videos at any time.

2.3 User Reporting

If you believe someone is using our Website for activities related to modern slavery or human trafficking, you can contact our customer service team at any time by sending an email to

2.4 Cooperation with Law Enforcement Agencies

No such violations have ever been identified on our platform. However, should any such violations be discovered, we are committed to reporting them to the relevant law enforcement agencies and non-governmental organizations. We are also prepared to handle requests from law enforcement authorities and cooperate through other means to prevent modern slavery and human trafficking.

3. Anti-Money Laundering

3.1 Behavioral Characteristics

Money laundering refers to the process of concealing or disguising the origin and nature of proceeds derived from criminal activities, as well as the profits generated therefrom, through various methods, thereby making them appear legitimate. The ultimate objective of money laundering is to enable the safe and unrestricted use of these illicit proceeds without legal repercussions.

3.2 Platform Preventive Measures

As part of our commitment to maintaining community safety, we have established a series of measures to prevent money laundering and fraud.
Through Oversight of Partners:
  • We implement, where we deem appropriate, appropriate KYC and KYB practices to detect anomalous and suspicious activities and to determine whether specific transactors on the platform appear on various sanctions lists.
  • We require our partners to provide signed contracts, adhere to operational rules, and ensure compliance with integrity and conduct requirements. Partners must provide documents containing key information about beneficial owners and executives. We will, where we deem appropriate, use open sources and licensed systems to conduct enhanced due diligence.
  • We refuse to establish business relationships or collaborations with any counterparties listed on the FATF blacklist, sanctions lists, or where official and/or public source negative information suggests potential involvement in criminal activities.
Through Platform-Implemented Oversight:
  • Our platform is fully compliant with PCI DSS security standards. We work closely with trusted payment service providers who possess all necessary certifications required for secure payment processing.
  • All transactions are monitored by our payment providers' anti-fraud and transaction monitoring systems. All transactions originating from sanctioned countries are blocked.
  • Our platform also employs an efficient risk detection and control system to quickly identify suspicious or potentially risky transactions. This system can automatically block suspicious users or flag suspicious operations for review by anti-fraud experts, who then make the final decision.
  • Our content review team is specifically tasked with detecting and preventing the use of our Website for money laundering and fraud. When necessary, the team may initiate a billing verification process, requiring users to provide official documents and payment cards to verify the identity of the user and the payment cardholder.

3.3 User Reporting

If you believe someone is using our website for money laundering activities, you can contact our customer service team at any time by sending an email to

3.4 Cooperation with Law Enforcement Agencies

Provided that user privacy and other rights are prioritized in the process, we are prepared to respond to requests from government and law enforcement authorities regarding potentially illegal accounts or transactions.

4. Preventing Scams

4.1 Behavioral Characteristics

A scam refers to any deceptive or misleading scheme aimed at exploiting others for economic gain or causing harm. The sole purpose of a scammer using this Website is to seek personal and/or economic benefit. The behaviors that are indicative of a scam include, but are not limited to:
  • Knowingly providing false personal information (e.g., name, gender, age, children, and marital status).
  • Impersonating others in communication for personal gain.
  • Seeking financial assistance from others, such as requesting money, valuable gifts, loans, investments, or donations.
  • Deceiving others to obtain economic benefits.
  • Being employed to use the platform to communicate with others for profit.

4.2 Platform Preventive Measures

We have zero tolerance for fraudulent activities on our platform. To protect our users from scams, we have implemented the following key measures:
  • We enforce strict verification processes to confirm user identities where applicable. We use a third-party identity verification service provider Shufti Pro to conduct identity verification. Users must submit government-issued identification documents and pass a biometric verification process through Shufti Pro.
  • We actively monitor and investigate suspicious activities and accounts. Any content identified as potentially fraudulent will be immediately removed.
  • We utilize an anti-scam system that helps us promptly detect suspicious activities. This system operates based on specific analytical indicators and is triggered regularly;
  • We encourage users to report any suspicious behavior or concerns to our dedicated support team;
  • We provide guidelines designed to help users interact safely online and avoid potential scams.

4.3 User Reporting

We value the trust of our users and maintain a zero-tolerance policy towards any fraudulent activities. If you believe someone is using our platform for fraudulent purposes, you may contact our customer service team at any time by emailing

5. Preventing the Dissemination of Child Sexual Abuse Material

5.1 Behavioral Characteristics

The uploading, storing, creation, or sharing of Child Sexual Abuse Material (CSAM), whether real or simulated (e.g., anime, digital images, media, text, or illustrations), is strictly prohibited. This includes any visual depictions, sharing of third-party links, or discussions involving explicit sexual activity (including nude content) with children.

5.2 Platform Prevention Measures

Our automated content detection systems and our content moderation team continuously monitor platform content to promptly identify and report any potential instances of CSAM dissemination, taking effective measures to prevent the spread of CSAM.

5.3 User Reporting

If you encounter any content that you believe may constitute CSAM, you can contact our customer service team at any time by sending an email to

5.4 Cooperation with Law Enforcement

If we identify apparent child sexual exploitation, we will report it to the National Center for Missing & Exploited Children (NCMEC) or agencies of alike nature, where we deem appropriate, in accordance with applicable laws, rules and regulations.

6. Combating Sexual Harassment and Abuse

6.1 Behavioral Characteristics

Specific manifestations of sexual harassment on the platform include, but are not limited to:
  • Making unwelcome sexual comments.
  • Sharing unsolicited pornographic images.
  • Sharing or threatening to share sexual visual materials or screenshots of sexual conversations without the consent of the individual(s) involved or depicted.
Specific manifestations of abuse on the platform include, but are not limited to:
  • Threats of violence of any degree and incitement of violent acts.
  • Bullying, belittling, insulting, mocking, taunting, intimidating, dehumanizing, or disparaging others.
  • Body shaming or making unsolicited comments about others' appearance.
  • Publicly disclosing another person's private contact information, photos, or other personally identifiable information without consent.
  • Blackmail or threats involving the disclosure of private personal information.

6.2 Platform Preventive Measures

Our automated content detection system and our content moderation team continuously monitor platform content to promptly identify potential signs of sexual harassment or abuse. Appropriate action will be taken against users engaged in such activities.

6.3 User Reporting

If you encounter any content that you believe may constitute sexual harassment or abuse, you may contact our customer service team at any time by sending an email to

7. Preventing Underage Usage

7.1 Behavioral Characteristics

In accordance with our Website Terms of Use, users must be at least 18 years old to create an account and use our platform. Any access or use of this Website by individuals under the age of 18 constitutes a violation of our Terms of Use and this Misconduct Prevention Policy.

7.2 Platform Preventive Measures

We use a third-party identity verification service provider Shufti Pro to conduct age verification and identity verification. When it is necessary, users must submit government-issued identification documents and pass a biometric verification process through Shufti Pro, so as to complete their age verification and identity verification.

7.3 User Reporting

If you become aware of any minors registering for or using our Website's services, you may contact our customer service team at any time by sending an email to